FAQ – SoccerCards.ca

We are an online-only company. This means we don't have a storefront where our customers can come to look and purchase the products we have available, but our website is up-to-date with the latest products and offerings!
Our warehouse and offices are located in Canada in Guelph, Ontario and that's where any of your orders will ship out from.
Unfortunately, no! We are an online-only company.
This means we don't have a storefront where our customers can come to look and purchase the products we have available, but our website is up-to-date with the latest products and offerings!
We have a ton of products to choose from - browse our website, using the filters to find the items you're looking for or you can use the search feature to look up keywords related to the product on your mind.
Feel free to contact us if you have a particular item you're searching for!
From the login page, you can press the "Create account" link, fill out your information, and you have an account!

On the login menu, press the "Forgot your password?" link. Submit the email address attached to your account and you will receive a message with a link and information on how to reset your password.
When you pre-order an item, payment is required when you place the order to secure the item(s) for you. The entire order won't ship out until all items are in stock and available to ship, so please keep this in mind when placing orders!
Yes! As long as your order hasn't shipped out yet, you're able to cancel your pre-order.
If you've pre-ordered a case of our higher end collections, there will be a nonrefundable charge of $500 for pre-order cancellations.
You can email us at customerservice@soccercards.ca or call us at (519) 803-3289.
For more information on where to reach us, visit our contact us page.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We also have a secure site with certificates to back it up and to ensure everyone's internet safety.
Yes, all of our products are officially licensed!
This means they are tested for quality and safety to ensure that you get the best products and experience.
No. At this time, we unfortunately don't offer gift cards.
We offer both USD and CAD, which will be auto-selected based on your location and shipping address.
If you're in Canada, all prices are in CAD.
If you're in the USA or international, all prices are in USD.

We offer payment with the top credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, Shopy Pay, Apple Pay, and Google Pay.
We also offer payment via PayPal and Afterpay options.
Yes! We offer Afterpay at checkout on select orders.
You must be located in the USA, 18 years of age or older, and be making a purchase of $35 or more.
For full details, please refer to Afterpay's guidelines.
Usually if a card is declined, some of the card details are incorrect or there are insufficient funds.
Check the balance on your account and ensure that all of the information you are providing in billing information, including the expiry and security code, matches what's on file with for your account.
A common one we find is the zip/postal code doesn't match.
When you input your card information, your account will be checked for funds, which creates a pending charge that you’ll see on your account. This charge will disappear after a few days and will not be posted to your account or statement.
Wait a few days and check your account again to see if the transaction has moved from "authorized" to "posted". This can take up to 5 to 10 days.
Please contact us should you have any issues.

Shipping times vary depending on your region. We also offer express shipping options for an additional cost. See our Shipping Policy for details.
Shipping rates vary depending on your region. Check out our Shipping Policy for more details.
We offer free shipping on US and Canadian orders over $100.
Yes! We offer free shipping on all US and Canadian orders over $100.
Unfortunately, we're not able to offer free shipping on international orders at this time.
Yes, we offer express shipping options for additional cost. Check out our Shipping Policy for more details.

Yes! We ship internationally, with the exception of some remote areas. Please feel free to reach out if you'd like confirmation.

Due to a large volume of fraudulent orders, we unfortunately are unable to offer shipping to Mexico, India, or Colombia at this time. Please check back at a later date for updates.
Yes, we ship our products all over the globe.
Due to a large volume of fraudulent orders, we unfortunately are unable to offer shipping to Mexico, India, or Colombia at this time. Please check back at a later date for updates.
We use a variety of different methods in order to get your order to you as fast as possible! We work with the following shipping companies: Canada Post, USPS, FedEx, UPS, and DHL.
We provide tracking numbers for all of the packages we ship out at no charge.
Once your order has shipped, you can find this tracking information in your email or under your account.

Yes, we offer full and partial refunds on orders within 60 days of purchase. Items must be in brand new, unopened condition.
A refund request can be submitted within 60 days from the date the purchase is made. For pre-orders, you have 60 days from receiving your order.
If you have received a damaged or defective item, please contact us. You can either have the item replaced or be issued a full refund depending on your preference and product availability.

If you'd like to exchange a product, either for the same item or a different size, please contact us. We'll either issue you a refund and have you place a new order, or simply ship you out a new product or size (depending on product availability).
To start a return or refund, please contact us at customerservice@soccercards.ca with your order number, details, and contact information.
Refunds for gift returns will be issued to the original payment method. Please work with the gift giver if you need to return any items.

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