At SoccerCards.ca, we take our business very seriously and only work with manufacturers and suppliers that produce high and consistent quality products that work well for us and our customers. We stand behind the quality of our products and that’s why if you’re not 100% satisfied with your purchase, you can return the product for a full refund, minus shipping charges. We always do our best to keep our customers happy with our return policy.
You can return a product within 60 days from the date you purchased it. For pre-orders, you have 60 days from receiving your order. Any product you return must be in the same condition you received it and in the original packaging.
To start a return, please contact us by email or phone. Please include your order number, order details, and contact information.
Damaged or Defective Items
If you have received a damaged or defective item, please contact us. You can either have the item replaced or be issued a full refund (minus shipping charges) depending on your preference and product availability.
If you’d like to exchange a product, either for the same item or a different size, please contact us. We’ll either issue you a refund and have you place a new order, or simply ship you out a new product or size (depending on product availability).
Some product exceptions to our return policy include:
- Any product that was delivered over 60 days ago must be unwashed and unworn to be considered for return or refund.
- Refunds for gift returns will be issued to the original payment method. Please work with the gift giver if you need to return any items.
- Any product that has been heavily used or misused, resulting in a damaged or unusable product.
- Any product that has been washed and worn.
Have a question?
Ask us – we’re happy to help!