FREQUENTLY ASKED QUESTIONS

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Our Company

1. How do I know it’s safe to shop with you?

SoccerCards.ca was established in 2015 and we pride ourselves on our industry leading customer service. Our website is secured by data encryption known as Secure Socket Layer (SSL), to ensure that your information is safe. If you have any questions, feel free to contact us.
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2. How can I contact you for assistance?

If you have any questions or concerns, please email us at sales@soccercards.ca and we’ll get back to you within 24 hours. Alternatively you can call us at (519) 803-3289.
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3. What are your terms of use?

You can find a full description of our terms of use here. Feel free to contact us if you have any questions about them.
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4. What is your privacy policy?

You can find a full description of our privacy policy here. Feel free to contact us if you have any questions about it.
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5. What clubs and countries do you carry?

We’re always expanding the product lines we carry. Currently, we carry the following clubs:

And the following countries:

If you have any suggestions as to what kind of products, clubs, or countries you’d like to see us expand into, feel free to contact us.
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Purchasing & Returns

1. What methods of payment do you accept?

We accept Visa, MasterCard, and PayPal.
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2. Do you charge taxes?

No! We do not charge tax at check out, but your local customs officials will assess taxes before allowing your order to enter the country in which you live. Often, the carrier will pay these fees and then collect them from you when the package is delivered. Once the package is delivered, you are responsible for any fees associated with the package, including:

• Customs fees;
• Duties;
• Taxes;
• Brokerage fees, and;
• Any other fees assessed at the border before delivery.

SoccerCards.ca reserves the right to charge a restocking fee and recover any costs billed to us in the event that you refuse an international shipment because of duties and customs charged by your country.
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3. If I’m having my order shipped as a gift directly to its recipient, will they have to pay customs charges?

SoccerCards.ca is located in Canada. So in most cases where you’re living outside of North America, gift recipients will be charged customs. When we ship out your order, we provide a description of the product and the value of all items included in your order. Your local customs officials are responsible for determining the appropriate import fees, and will usually assess duties, even if the recipient is receiving the item as a gift.
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4. What if the item I want is out of stock?

Please contact us to let us know what item you’re looking for and we’ll contact you when it’s back in stock!
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5. What’s your return policy?

At SoccerCards.ca, we stand behind the quality of our products! That’s why if you’re not 100% satisfied with your purchase, you can return the product for a full refund (minus shipping charges). You can return a product up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please contact us for more information.
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Shipping & Handling

1. Where do you ship to?

We want to offer our products to people all over the world, so we ship internationally!
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2. How much is shipping?

The price of shipping depends on the where you’re located and the amount your purchasing! If you’re shipping to Canada or the United States, shipping is free for all purchases. If you’re shipping anywhere else, the price depends on your order size:

• International Orders between $0.01 and $50: $10
• International Orders between $50.01 and $99.99: $15
Purchases $100 or more: free

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3. How long will it take to receive my order?

Expected arrival time depends on where you’re located in the world in comparison to us! We’re located in Canada, so shipping times for you will be:

USA: 3 to 5 business days
Canada: 1 to 4 business days
United Kingdom: 9 to 12 business days
Asia & Latin America: 17 to 21 business days
Australia & New Zealand: 21 to 24 business days

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4. What shipping methods do you use?

We use a variety of different methods in order to get your order to you in the least amount of time, at the lowest cost! Shipping methods vary depending on where you’re located:

Canada: Canada Post or FedEx
United States: FedEx or UPS
United Kingdom, Asia, Latin America, Australia & New Zealand: UPS or Canada Post

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5. Where can I find my tracking information?

We provide tracking numbers for all of the packages we ship out at no charge. To find this tracking information, take a look at your invoice or head to “My Account” on our website.

To find your tracking information on our website, follow the steps below:

Step 1: Login to your account my clicking the “Login/My Account” button in the top right hand corner of the page.

Step 2: enter your login information, including your username or email and password. Then press the “Login” button.

Step 3: It will redirect you to our shop page. Again, click the “Login/My Account” button in the top right hand corner of the page.

Step 4: On the “My Account” page, click the “Orders” link listed after “Dashboard” and before “Addresses.”

Step 5: Locate the order you require tracking information for and hover over the orange truck button. Your tracking information will appear with the Carrier name, the date it was picked up, and the tracking code.

Step 6: Now you’ll need to head over to the listed Carrier’s website and plug in the tracking information provided.

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